Know exactly how your
customers feel, automatically.
Sentiment detection, conversation memory, and AI quality scoring built into every conversation.
Sentiment Detection
Know how every customer feels — frustrated, neutral, or satisfied
Conversation Memory
Context, history, and preferences remembered across every thread
AI Quality Scoring
Every AI reply scored for accuracy, tone, and intent match
💬 Messages (0)
🧠 Intelligence
⚙️ Channel Management (6)
💬 Messages (0)
↻
↻
JO
James Ochieng
WhatsApp · Active now
ⓘ
TODAY
🧠 Conversation Intelligence
Live analysis · auto-updating
Sentiment
😠
Frustrated
High urgency · escalation risk
Conversation Summary
IntentBilling dispute
StatusProcessing
ActionRefund submitted · REF-2847
Next stepCustomer to confirm once refund appears
Customer Memory
Channel
WhatsApp
Language
English
Timezone
EAT +3
Recurring
Billing
Urgency
High
Last contact
12 days ago
AI Quality Score
94
Accuracy95
Helpfulness92
Tone88
Flow91
Intent Match96
Hallucination0%
Conversation Intelligence · Reports
Live performance metrics · Last 30 days
📈 Performance Overview
4.8
CSAT Score / 5.0
↑ +0.3 vs last week
94%
AI Quality Score
↑ +2% vs last week
78%
Auto Resolution Rate
↑ +5% vs last week
23s
Avg Response Time
↓ 8s faster
3
Pending Reviews
Needs attention
68%
Positive Sentiment
↑ +9% vs last week
😊 Sentiment Distribution
Positive68%
Neutral22%
Frustrated10%
🔺 Top Escalation Topics
Billing
Delivery delays
📋 Pending Reviews
JO
James Ochieng
I was charged twice on my card…
KM
Kevin Mwangi
Why is my delivery still pending?
AN
Aisha Ndung'u
This is the third time I'm asking…
HabariChat
Stop guessing how
customers feel.
Start knowing automatically with sentiment detection, conversation memory, and AI quality scoring built into every conversation.
😊
SentimentLive emotional tone detection across every message🧠
MemoryPersistent customer context across all threads and channels⭐
Quality ScoringEvery AI reply rated for accuracy, tone, and helpfulness