Documents & Knowledge Base

Upload documents to the knowledge base

This is how the AI learns your business. Upload your price lists, policies, catalogues and manuals, and the AI answers customers straight from them.

Upload documents

The HabariChat Knowledge Base screen showing uploaded documents as cards with a Processed status, plus Upload Documents, Upload with OCR, search, and type, status and date filters
The Knowledge Base — upload documents, watch them process, and see what's ready for the AI to answer from.
  1. Log in and go to Documents (the knowledge base) in the left navigation.
  2. Click Upload Documents and select your files, you can upload several at once.
  3. Click Upload to begin processing.
  4. Wait for processing, this takes seconds to minutes for small files, and up to about 15–60 minutes for larger ones.

Supported formats include PDF (brochures, catalogues, price lists), Word documents (manuals, procedures), Excel sheets (inventory, menus), and text files (FAQs), plus CSV, PPT, and website URLs. You can mix formats freely and keep adding more over time.

It can even pull text out of scanned PDFs, photos, and handwritten documents using OCR.
After uploading, test your knowledge base to confirm the AI is reading your files, and check document status if anything looks off.

Common questions

How do I upload documents to HabariChat?

Log in and go to Documents (the knowledge base) in the left navigation, click Upload Documents and select your files (you can upload several at once), then click Upload to begin processing.

What file formats can the knowledge base read?

PDF, Word documents, Excel sheets and text files, plus CSV, PPT and website URLs. It can also pull text out of scanned PDFs, photos and handwritten documents using OCR. You can mix formats freely.

How long does document processing take?

Processing takes seconds to minutes for small files, and up to about 15 to 60 minutes for larger ones. A document is ready for the AI once its status shows Processed.

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