AI Center & Knowledge Base

Upload documents to the knowledge base

Q: How do I upload documents to HabariChat?

Log in and open AI Center in the left navigation, stay on the Knowledge Base tab, click Upload Files and select your files (you can upload several at once), then wait for each file to show Processed.

This is how the AI learns your business. Upload your price lists, policies, catalogues and manuals, and the AI answers customers straight from them.

Upload documents

The AI Center in HabariChat on the Knowledge Base tab, showing uploaded documents as cards marked Processed, the Upload Files button, and the Ask your Knowledge Base test panel on the right — **AI Center → Knowledge Base.** Upload documents, watch them process, and test the answers from the panel on the right.

Log in and open AI Center in the left navigation, then stay on the Knowledge Base tab.
Click Upload Files and select your files, you can upload several at once.
Wait for processing, this takes seconds to minutes for small files, and up to about 15–60 minutes for larger ones.
Each file shows Processed when the AI can answer from it.

Supported formats include PDF (brochures, catalogues, price lists), Word documents (manuals, procedures), Excel sheets (inventory, menus), and text files (FAQs), plus CSV, PPT, and website URLs. You can mix formats freely and keep adding more over time.

It can even pull text out of scanned PDFs, photos, and handwritten documents using OCR.

After uploading, test your knowledge base to confirm the AI is reading your files, and check document status if anything looks off.

Common questions

How do I upload documents to HabariChat?

Log in and open AI Center in the left navigation, stay on the Knowledge Base tab, click Upload Files and select your files (you can upload several at once), then wait for each file to show Processed.

What file formats can the knowledge base read?

PDF, Word documents, Excel sheets and text files, plus CSV, PPT and website URLs. It can also pull text out of scanned PDFs, photos and handwritten documents using OCR. You can mix formats freely.

How long does document processing take?

Processing takes seconds to minutes for small files, and up to about 15 to 60 minutes for larger ones. A document is ready for the AI once its status shows Processed.