Troubleshooting

AI not responding

If the AI has gone quiet, it's almost always one of four things: the toggle, the documents, the channel, or the confidence threshold. Work through these in order.

Fix the AI not responding

Check that the AI is enabled, trained, and connected:

Confirm the AI Assistant toggle is enabled in Settings.
Make sure your documents are fully processed (the AI answers from them).
Confirm the channel is connected and receiving messages.
Check whether the confidence threshold is set too high, and lower it if so.
Turn on conversation logs (debug mode) to see the AI's reasoning.

Still stuck? Contact support with an example conversation and we'll investigate.

Common questions

Why is my HabariChat AI not responding?

Confirm the AI Assistant toggle is enabled in Settings, that your documents are fully processed, and that the channel is connected and receiving messages. Then check whether the confidence threshold is set too high and lower it if so. Turning on conversation logs (debug mode) shows the AI's reasoning.

Could the confidence threshold stop the AI from replying?

Yes. If the confidence threshold is set too high, the AI holds back rather than replying when it is unsure. Lower the threshold so the AI answers more often.

How do I see why the AI isn't answering?

Turn on conversation logs (debug mode) to see the AI's reasoning for each message, which helps you tell whether the issue is the toggle, the documents, the channel, or the confidence threshold.