Troubleshooting
Messages not syncing
When messages stop flowing into your inbox, it's usually the connection, a rate limit, permissions, or a webhook. Here's the quick checklist.
Fix messages not syncing
- Disconnect and reconnect the affected channel.
- Check whether you've hit a platform rate limit (most common on WhatsApp).
- Confirm the channel account has granted all the permissions HabariChat requested.
- If a webhook is involved, confirm its URL is set correctly.
See manage your channels for how to reconnect, and send a fresh test message afterwards to confirm the fix.
Common questions
Why are my messages not syncing in HabariChat?
Disconnect and reconnect the affected channel, check whether you've hit a platform rate limit (most common on WhatsApp), confirm the channel account has granted all the permissions HabariChat requested, and if a webhook is involved, confirm its URL is set correctly.
Could a WhatsApp rate limit stop messages from syncing?
Yes. Hitting a platform rate limit is most common on WhatsApp and can interrupt syncing. Check whether you've reached a limit, and space out your sending if so.
Do I need to re-grant permissions to fix syncing?
Often yes. Confirm the connected account has granted all the permissions HabariChat requested. Reconnecting the channel and re-granting permissions usually restores message flow.