System reports
The health of your account overall, growth, technical status, billing, and your team.
System reports
Account Health New
What you see. Message growth %, active users, new documents, your plan and status, your message quota, a 6-month monthly summary, and trend lines for messages, documents, and users.
How to use it. The executive view of whether the account is growing and how close you are to plan limits. Use growth % and trends in business reviews; watch usage against quota to decide when to upgrade.
System Status
What you see. Technical health: AI (LLM) error rate, search (RAG) error rate, AI errors in the last 24 hours, errors by source, send failures, a 14-day error-rate trend, and any inboxes currently in an error state.
How to use it. Your "is anything broken?" page. An inbox in error means messages may not be flowing, fix it promptly. A spike in AI or search errors explains sudden drops in quality elsewhere.
Plan & Billing
What you see. Your current plan, tier, and status, your next billing date, recent payments, and lifetime amount paid.
How to use it. A quick check on your subscription and payment history, confirm renewals and reconcile charges. See Billing & Plans to change your plan.
Team Activity
What you see. A per-user table, reviews, documents uploaded, queries, role, and last seen, plus an audit list of deleted users (who removed them and why).
How to use it. See who's actually active and contributing, spot dormant accounts, and keep an audit trail of team changes.
Historical Data
What you see. A dated table of daily snapshots: users, documents, messages, sent, and unsent.
How to use it. The raw long-horizon record behind the growth trends, useful for exporting and doing your own period-over-period comparisons.
Common questions
Open the System Status report. It shows AI (LLM) error rate, search (RAG) error rate, AI errors in the last 24 hours, errors by source, a 14-day error-rate trend, and any inboxes currently in an error state, so you can fix them promptly.
Account Health and Historical Data are built from daily snapshots that accumulate over time. A new account simply hasn't built up history yet, so check back after a few days.
The Plan & Billing report shows your current plan, tier and status, your next billing date, recent payments and lifetime amount paid. Amounts use your plan's currency (typically KES). To change your plan, go to Billing & Plans.