Billing & Plans
Everything about plans, payments, and managing your subscription. There are four plans: Starter, Growth, Premium, and Enterprise.
Plans & pricing
- Starter, $29/mo (KSh 3,500): 1 user, 10,000 conversations a month, product catalog up to 50 products.
- Growth, $99/mo (KSh 12,500): up to 5 users, 100,000 conversations a month, catalog up to 500 products with visual search. Most popular.
- Premium, $499/mo (KSh 64,500): up to 30 users, unlimited conversations, unlimited catalog.
- Enterprise, custom-priced for unlimited users and everything else.
Plan comparison
| Feature | Starter | Growth | Premium | Enterprise |
|---|---|---|---|---|
| Price / month | $29 | $99 | $499 | Custom |
| Price (KSh) | 3,500 | 12,500 | 64,500 | Custom |
| Users | 1 | Up to 5 | Up to 30 | Unlimited |
| Conversations / month | 10,000 | 100,000 | Unlimited | Unlimited |
| Product catalog | 50 | 500 | Unlimited | Unlimited |
| Visual (photo) search | – | ✓ | ✓ | ✓ |
| Documents | 10 / 10 MB | 100 / 1 GB | 1,000 / 10 GB | Unlimited |
| All channels & unified inbox | ✓ | ✓ | ✓ | ✓ |
| AI assistant & human-in-the-loop | ✓ | ✓ | ✓ | ✓ |
| AI follow-ups | – | ✓ | ✓ | ✓ |
| Self-learning AI & custom personality | – | – | ✓ | ✓ |
| Advanced analytics & sentiment | – | ✓ | ✓ | ✓ |
| Predictive analytics | – | – | ✓ | ✓ |
| API, webhooks & workflows | – | ✓ | ✓ | ✓ |
| Audit logs | – | ✓ | ✓ | ✓ |
| SSO/SAML & data residency | – | – | – | ✓ |
| Support | Email, 48h | Email, 24h | Priority + phone | Dedicated manager |
Top-up credits
Ran out mid-month? Top up and keep going. If you hit your monthly conversation allowance, buy a credit pack in seconds from Settings → Payments on your subscription page. Credits apply instantly.
- They never expire. Whatever you don't use rolls over to next month.
- You never miss a customer. Even at your limit, incoming messages always arrive and your team can always reply. Only campaigns and AI-drafted replies pause until you top up or your month resets.
What you're paying for
It helps to look at the price next to what it returns. The Starter plan is KSh 3,500 a month, and a single answered enquiry that would otherwise have gone cold can be worth many times that. Picture an insurance agent who replies to a prospect three days late: by then the client has already gone with a competitor who answered first. The subscription is small against the value of the leads it helps you catch.
For that monthly fee you get:
- A unified inbox that pulls every channel into one place.
- Automated replies you can switch on across all channels at once.
- Customisable automation, let the AI reply on its own, or have agents review and edit drafts before they send.
- Your voice, preserved, the AI keeps your company's tone whether it's fully automated or human-reviewed.
View or change plan
- Go to Settings → Payments tab.
- Review your current plan under Subscription Details.
- Click Manage Plan to upgrade or downgrade, and confirm.
Payment method & invoices
Both are in Settings → Payments.
Payment method: select Add Payment Method / Update Card Info, enter the billing details, and Save.
Invoices: scroll to the Billing History section to view or download past invoices and receipts.
More billing topics
What is a conversation?
What counts toward your conversation allowance, and how many each plan includes.
Read the guidePayment & M-Pesa
Pay with M-Pesa, Airtel Money, MTN, or the major cards, with prices in USD and KSh.
Read the guideCancel subscription
How to cancel from Settings, and what stays available until the end of your billing period.
Read the guide