Security & Privacy

Your data stays private to you. It's never sold, never shared with advertisers, and never used to train external AI models.

Encryption

All data is encrypted both at rest and in transit, on every plan, and WhatsApp messages are encrypted by default through the WhatsApp Business API. Documents in the AI Knowledge Base use AES-256 at rest and TLS 1.3 in transit.

You can control who on your team can view, edit, or search sensitive information through role-based access. Audit logs are included from the Growth plan upward.

Data protection

HabariChat operates in alignment with Kenya's Data Protection Act 2019. Conversations are encrypted, access is role-restricted to your authorised team, and customers can request access to or deletion of their communication records.

HabariChat routes and manages messages rather than storing sensitive records like financial transactions, medical records, or student academic files. Data is never sold, shared with third parties, or used to train outside AI models.

For formal data processing agreements or compliance reviews, contact the team directly. See also the Privacy Policy and Terms of Service.

SSO & data residency

Data residency and single sign-on through SSO/SAML are included on the Enterprise plan, alongside a dedicated account manager. Encryption is on every plan, and audit logs come in from the Growth plan upward.