Get More Help
Can't find what you need? Here's how to reach a real person and what support is included on your plan.
Contact support
- Phone: +254 722 989 754
- WhatsApp: +254 705 779 679
- Support email: [email protected]
- General enquiries: [email protected]
- Pricing & sales: [email protected]
Support by plan
Every plan includes email support, with faster responses as you move up:
- Starter: email support, 48-hour response.
- Growth: email support, 24-hour response.
- Premium: priority support + phone support.
- Enterprise: a dedicated account manager.
Common questions
Quick answers to the questions we hear most often.
An AI-powered customer engagement platform that combines automation with human agents, and unifies all your messaging channels into a single inbox.
Both. It offers AI automation and a human inbox in one system, so routine questions are handled automatically and your team steps in when needed.
It learns from your own uploaded documents, workflows, and templates. See Documents & Knowledge Base.
No. Your data stays private to your workspace and is never used to train external models. See Security & Privacy.
Yes, every AI response can be reviewed and edited by a human before it's sent. See AI modes.
Yes. How many seats you have depends on your plan, see team seats per plan.
WhatsApp, Instagram, Facebook Messenger, Telegram, email, SMS, and website live chat, all in one inbox. See Connecting Channels.
A small team can be up and running in well under an hour (basic setup takes about 15 minutes). Larger enterprise rollouts typically take 3–7 days.
Cloud, on-premise, and hybrid options are available. Talk to [email protected] about what fits your organisation.
Yes, it operates in compliance with the Kenya Data Protection Act, 2019. See Data protection.
The conversation is automatically escalated to a human agent with the full context. See human handoff.
Yes, all paid plans include onboarding assistance.
Yes. CRM, help-desk, and billing integrations are on every plan; custom API integrations and webhooks come in from the Growth plan up, with bespoke integrations available for Enterprise.
Discounts
HabariChat offers special consideration for non-profit organisations, educational institutions, and early-stage startups. These are handled case by case, so the simplest path is to email [email protected] to discuss what's available for your type of organisation.