The AI Assistant

AI modes: Suggested, Hybrid & Autonomous

You choose how much the AI does on its own. Pick a mode in the AI settings and tune the confidence threshold to match how much oversight you want.

Choose your AI mode

Mockup
HabariChat
Inboxes
Marketing
Documents
Settings
AI Assistant settings
 Enabled
Mockup of the AI Assistant settings, enable the AI, pick a mode (Suggested / Hybrid / Autonomous), and tune the confidence threshold. To be replaced with a real screenshot.

You choose how much the AI does on its own, in the AI settings:

  • Suggested: the AI drafts replies and your agents approve or edit them before sending.
  • Hybrid: the AI handles routine questions and automatically escalates complex ones to a person.
  • Autonomous: the AI replies directly on its own (great for after-hours).
Every AI reply has an edit option, so an agent can refine it before it goes out, and those corrections help the AI improve over time.
Tip: many teams run Hybrid or Suggested during business hours for oversight, then switch to Autonomous for after-hours cover.

Common questions

What are the AI modes in HabariChat?

There are three: Suggested, where the AI drafts replies and your agents approve or edit them before sending; Hybrid, where the AI handles routine questions and automatically escalates complex ones to a person; and Autonomous, where the AI replies directly on its own.

Which AI mode is best for after hours?

Autonomous mode is great for after-hours, because the AI replies directly on its own so customers still get instant answers at night, on weekends and holidays, while anything complex is captured for your team to follow up.

Can an agent edit an AI reply before it sends?

Yes. Every AI reply has an edit option, so an agent can refine it before it goes out, and those corrections help the AI improve over time.

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