The AI Assistant

The AI Assistant

Your always-on helper. It reads incoming messages and replies instantly, usually in under 2 seconds, based on the information you trained it on.

Watch the AI reply in real time See how automatic replies and human handoff work together.
AI replies demo

What it does

The HabariChat AI assistant New Chat screen with the prompt 'What can I help you with?' and a message box to ask the assistant
The AI assistant's New Chat screen — the same engine that answers your customers, ready to help you from inside the dashboard.

It reads incoming customer messages and replies instantly with accurate answers based on your prices, services, policies, and common questions. It works on every connected channel, around the clock, even at 2 AM, on weekends and holidays.

It can answer repetitive questions, qualify leads, guide people toward a purchase or booking, and hand over to a human the moment a request is complex or the customer asks for a person. Typical replies are sent in under 2 seconds.

Human oversight

You decide how much the AI sends on its own. With human oversight on, every AI reply is prepared as a draft and held for a person to approve, so nothing reaches a customer until you are happy with it.

A HabariChat inbox conversation where the AI has prepared a draft reply marked AI Draft Response, with a Pending your review badge and Edit, Reject and Send buttons
With review on, the AI prepares a reply and holds it as Pending your review. Nothing sends until you choose Edit, Reject, or Send.

For each draft you have three choices:

  • Send: approve the AI's draft as it is and it goes out to the customer immediately.
  • Edit: open the draft in an editable box, change the wording, tone, or details, then Save & Send.
  • Reject: discard the draft, so the AI can prepare a fresh one or you can write your own reply instead.
The HabariChat draft editor open over a conversation, showing the AI's suggested reply in an editable text box with Cancel and Save and Send buttons
Edit opens the draft in an editable box. Adjust anything you like, then Save & Send to deliver your version.
Human oversight is the Suggested AI mode, available on every plan. Want the AI to handle routine questions on its own and only loop you in on the tricky ones? Use Hybrid mode or set up human handoff.

Set up & tune the AI

Three things shape how the AI works for you, each has its own guide:

AI modes

Choose how much the AI does on its own: Suggested (agents approve drafts), Hybrid (routine auto, complex escalated), or Autonomous (replies directly).

Read the guide

Human handoff

Human-in-the-loop on every plan: the AI routes complex chats, or any chat where the customer asks for a person, to your team with full history.

Read the guide

Swahili & Sheng

The AI understands and replies in English, Swahili and Sheng, even when a customer switches between them mid-chat.

Read the guide

After hours

The AI works 24/7, including nights, weekends, and holidays. It replies in seconds, captures inquiries and leads at any hour, and hands anything complex to your team to follow up, so a booking or question that arrives at 11 PM is answered instead of lost to a competitor.

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