What is a conversation?
Your plan allowance is measured in conversations. Here's exactly what counts, how many each plan includes, and what happens if you reach the limit.
What is a conversation?
A conversation is one back-and-forth exchange: a customer sends a message and you or the AI responds. Each such exchange counts as one conversation against your monthly allowance. Broadcast marketing campaigns are separate and unlimited on every plan.
Each plan includes a monthly conversation allowance: Starter 10,000, Growth 100,000, and Premium and Enterprise unlimited. If you reach your allowance, incoming messages still arrive and your team can always reply. Only campaigns and AI-drafted replies pause until you top up or your month resets, and unused top-up credits roll over.
Common questions
A conversation is one back-and-forth exchange: a customer sends a message and you or the AI responds. Each such exchange counts as one conversation against your monthly allowance. Broadcast marketing campaigns are separate and unlimited on every plan.
Starter includes 10,000 conversations a month, Growth 100,000, and Premium and Enterprise are unlimited. If you reach your allowance you can top up in seconds, and unused credits roll over to the next month.
No. Your conversation allowance is about your HabariChat plan and is separate from the per-message fees Meta charges for WhatsApp, which are billed by Meta at its own rates.