Troubleshooting
Quick fixes for the most common issues. If something here doesn't resolve it, the support team is one message away.
Pick your issue
Each common problem has its own fix-it guide with step-by-step checks. Choose the one you're seeing:
AI not responding
Check the AI toggle, that documents are processed, the channel is connected, and the confidence threshold.
Fix itMessages not syncing
Reconnect the channel, check rate limits and permissions, and verify any webhook URL.
Fix itLogin problems
Reset a forgotten password, clear a lockout from failed attempts, or sort out two-factor.
Fix itMissing notifications
Allow browser notifications, check your spam folder and safe-sender list, and device sound.
Fix itSlow dashboard
Clear the cache, try incognito, reduce the analytics date range, and update your browser.
Fix itWhatsApp Embedded Signup errors
Fix the Auto labels error and other Meta popup errors when connecting your WhatsApp number.
Fix it