We have hundreds of customers but rarely follow up. Can this help?
Yes. Instead of manually messaging customers one by one, you can send targeted campaigns to your customer list in minutes. Promote offers, announce events, send reminders, or re-engage past customers at scale.
How much does it cost to send a WhatsApp broadcast?
WhatsApp Broadcast Marketing is included in every HabariChat plan, starting at
KSh 3,500 (about $29)$29 (about KSh 3,500) per month, with unlimited campaigns and no per-campaign charge from HabariChat. Meta bills message delivery separately at its own published rates, with 0% markup from HabariChat, and the rate for your country is on
Meta's pricing page. Replying to customers within 24 hours of their message is free.
How do I know if my campaigns are working?
HabariChat shows delivery, engagement, replies, and campaign performance so you can see which messages are generating customer conversations and opportunities.
We don't have time to respond to every campaign reply.
Every reply lands in your HabariChat inbox where your team can collaborate, and AI can automatically answer common questions before escalating more complex conversations.
We already use WhatsApp Business. Why switch?
WhatsApp Business works well for one-to-one conversations, but its broadcasts are limited: free lists stop at 256 contacts who saved your number, and the newer paid broadcasts trial reaches up to 500 opted-in contacts per send. HabariChat campaigns run on the WhatsApp Business Platform, adding your whole contact list, segments, scheduling, campaign analytics, automation, and team collaboration.
Will I lose the WhatsApp app on my phone?
No. With Coexistence your number connects to HabariChat and stays active in the WhatsApp Business app at the same time, so you keep chatting from your phone exactly as you do now and messages sync both ways. Setup is a QR scan, with no re-registration and nothing to migrate. This used to be the real obstacle, because connecting a number once meant losing the app for it.
Can someone keep replying from the phone while we send campaigns?
Yes, and it is how most growing businesses run it. Campaigns go out from HabariChat to your whole list while the person who manages the device keeps answering queries in the WhatsApp Business app, with no new habit to learn. Both run on the same number, so every conversation sits in one shared history the rest of the team can see and pick up.
Do we have to change the number that is on our signage?
No. You keep the number already printed on your vehicles, packaging, cards, and past invoices, so nothing gets reprinted and no customer has to learn a new one. A Coexistence number sends campaigns normally and climbs Meta's sending tiers exactly like a dedicated number, so keeping it costs you nothing in reach.
Can I target different contact groups?
Yes. Segment customers by tags, location, customer type, or any tag your team adds, so you send relevant campaigns instead of the same message to everyone.
How do I avoid sending campaigns to people who no longer want them?
HabariChat automatically tracks opt-outs and keeps those contacts out of future campaigns. Your team can focus on marketing without worrying about who should or shouldn't receive messages.
Will my WhatsApp number get banned?
Most account restrictions happen when businesses send bulk messages through personal WhatsApp accounts or ignore WhatsApp's messaging policies. HabariChat uses the official WhatsApp Business Platform and includes tools such as opt-out management and audience segmentation to help you run campaigns responsibly.
Do I need a WhatsApp Business API account?
Yes, campaigns send through the official WhatsApp Business Platform. If you do not have it yet, our team helps you get set up as part of onboarding, usually within a day. You can keep the number you already use, and with Coexistence it stays live in the WhatsApp Business app on your phone at the same time, so there is nothing to migrate.
What types of campaigns can I send?
You can send promotions, special offers, event announcements, product launches, appointment reminders, payment reminders, customer updates, re-engagement campaigns, and other targeted messages to customers who have interacted with your business.