Connect Facebook

Connect a Facebook Page to HabariChat

Connecting your Facebook Page brings every Messenger conversation into your unified inbox, where the AI can reply instantly and your team can step in whenever they need to.

Connect your Facebook Page

The connection uses Facebook's secure login. You authorise HabariChat once, pick the Page you want, and grant Messenger permissions, no code and no copying of access tokens by hand.

The Facebook Messenger connect dialog in HabariChat, explaining that you must be a Page admin and authorise via Facebook login to link your Page — The **Facebook Messenger** connect dialog — link your Page so Messenger conversations land in your inbox.

Prerequisites

A Facebook account with admin access to the Page.
The Page must be published and active.
You must be logged into HabariChat.

Steps

Go to Inboxes → + Connect New Channel and select Facebook Page.
Click Connect Facebook Page to start Facebook login.
Log in, select your Page, and grant Messenger permissions.
HabariChat saves your Page details and the inbox becomes active.
Send a test message to your Page from another account and confirm it lands in your inbox.

How Messenger replies work: after a customer messages your Page you have a 24-hour window to reply freely. The AI answers from your knowledge base automatically, and any agent can take over from the same inbox. See human handoff.

Troubleshooting

Issue	What to do
"Authentication Required" screen	Log into HabariChat first, then retry.
"Failed to connect to Facebook"	Confirm you have admin rights on the Page.
Page not listed during login	Check that the Page is published and active.
Messages not appearing	Re-grant Messenger permissions, then send a fresh test message and refresh the Inboxes page.

Common questions

Do I need to be an admin of the Facebook Page to connect it?

Yes. You must log in with a Facebook account that has admin access to the Page, and the Page must be published and active. Editor or moderator roles are not enough to authorise the connection.

Will connecting my Facebook Page affect how I post or run ads?

No. HabariChat only reads and replies to Messenger conversations on the Page. Your posts, comments, and ad campaigns are unaffected and continue to be managed in Meta's tools as usual.

Why is my Page not listed during Facebook login?

Check that the Page is published and active, and that you logged in with the Facebook account that is an admin of it. If you have several Pages, make sure you grant access to the correct one when Facebook asks which Pages to share.