WhatsApp Broadcast Marketing

Add contacts for WhatsApp Broadcast Marketing

Every campaign starts with a list. Import contacts from your inbox or a CSV, add them manually, and keep each contact's source and opt-in status in one place.

Add contacts

The Marketing section in HabariChat showing the Contacts tab with imported contacts, their source and opt-in status, and Import from inbox, Upload CSV and Add Contact buttons
The Marketing → Contacts tab — import from your inbox or a CSV, add contacts manually, and see each contact's source and opt-in status.

Import a list with CSV:

  1. In the Marketing section, click Import Contacts / Upload CSV.
  2. Select your CSV file (it must include at least a phone number column).
  3. Map the columns to HabariChat fields (name, phone, any custom attributes).
  4. Confirm the import.

Add one contact manually: click Add Contact, enter the name, phone number, and any tags, then click Save. When you build a campaign, the Audience step lets you target a saved segment or hand-pick contacts — opted-out people are skipped automatically.

Step 3 of the HabariChat campaign wizard, Audience, showing a choice between a saved Segment and Specific contacts, a segment dropdown, and a note that opted-out contacts are skipped
A campaign's Audience step: target a saved segment or hand-pick contacts. Anyone who has opted out is skipped automatically.
Tip: include the full international format for every phone number (for Kenya, start with 254 and drop the leading 0) so messages route correctly.

Common questions

How do I import contacts into HabariChat for WhatsApp Broadcast Marketing?

In the Marketing section click Import Contacts or Upload CSV, select a CSV file that includes at least a phone number column, map the columns to HabariChat fields (name, phone, any custom attributes), then confirm the import.

Can I add a single contact manually?

Yes. Click Add Contact, enter the name, phone number and any tags, then click Save. You can also import contacts straight from your inbox.

What happens to opted-out contacts when I send a campaign?

Opted-out people are skipped automatically. When you build a campaign, the Audience step lets you target a saved segment or hand-pick contacts, and anyone who has opted out is excluded from the send.

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