What's New at HabariChat
Two months of shipping: a product catalog your AI can sell from, CRM integration, WhatsApp Coexistence, multi-number campaigns, and a smarter, faster inbox everywhere. Here's everything new, newest first. Every update is live in your account today, with nothing to install.
July 2026 New
Connect your CRM
Push any conversation to Vtiger CRM in one click, complete with an AI-generated summary and your agents' notes. Existing customers are detected automatically, so you never create duplicates.
Campaigns across multiple numbers
Submit a template to all your WhatsApp numbers at once, then let campaigns distribute sends across them automatically. More reach, less rate-limit risk when your audience outgrows a single number's sending limit.
Know which ads bring you customers
Messages that start from a WhatsApp, Facebook, or Instagram ad are now tagged in your inbox, and the AI assistant tailors its first reply to the ad the customer clicked.
AI that sends product photos, reliably
Your AI assistant now sends the exact product a customer asks about, photo and price included, straight to WhatsApp. It builds on the Product Catalog introduced in late June.
Every message type, one inbox
Voice notes, videos, stickers, documents, and Instagram DMs now all appear in your HabariChat inbox, stored and played back correctly.
Phone and platform, in sync
Replies sent from the WhatsApp app on your phone now show up instantly and correctly in HabariChat, so Coexistence users see both sides stay perfectly in step.
Know why a message failed
Campaign reports now break failures down by reason. Click a reason to see exactly which contacts were affected, and export the full list to CSV.
Catch template problems before Meta rejects them
The template builder now checks your draft against WhatsApp's rules as you type, and campaigns launch only once every variable is filled in.
Richer WhatsApp templates, easier than ever
Build templates with image, video, or document headers, now uploaded directly from your computer, plus quick-reply, link, and call buttons, with a live preview as you type.
Your WhatsApp account health, watched for you
Quality ratings, template approvals, and account alerts from Meta now arrive in a notification bell, with email alerts for anything critical.
Respectful marketing, automatic
When a customer opts out of promotions, by any method WhatsApp offers, campaigns stop reaching them, while your agents and AI can still answer their questions.
Import thousands of contacts without the wait
Big CSV contact imports now run in the background with a live progress bar, straight into the number and segment you choose.
Late June 2026
Introducing the Product Catalog
Upload your products once, and your AI assistant finds them by look or by description and sends them to customers, photos, prices, and all. Delivered natively on WhatsApp, Telegram, and Facebook.
Connect all your Facebook Pages at once
Manage several Pages? Pick them all in one go when you connect Facebook, and each becomes its own inbox.
Channel health checks
A new diagnostics panel runs checks on your connected channels and shows you exactly what's working.
Send-window smarts
Reply buttons now respect WhatsApp's 24-hour messaging window, so every send you attempt is one Meta will accept.
Keep WhatsApp on your phone, and on HabariChat
New Coexistence onboarding connects your number while it stays on the WhatsApp Business app. It brings up to six months of chat history with it, and replies you send from the phone appear in HabariChat instantly.
Opt-outs handled automatically
Customers who reply STOP are instantly excluded from AI replies, campaigns, and manual sends. Compliance, built in.
Departments
Restrict inboxes, conversations, and campaigns to the teams that own them. Members see their department's work; admins see everything.
Control every channel independently
Per-inbox toggles for AI responses, incoming, and outgoing messages. Automate one channel and keep another fully human.
Upload and move on
Documents now upload in the background with a floating progress tray that follows you around the app.
A truly mobile inbox
Keyboard-aware composer, swipe-up insights, and layouts built for the phone.
Mid June 2026
Find the right answer, even with typos
Knowledge-base search now blends semantic and keyword matching with a smart fallback, so partial words and misspellings still surface the right documents.
Reports in your timezone
Daily and weekly figures in Reports now follow your calendar, not the server's.
See who spoke last
Every conversation in your list shows whether the latest message came from the customer or from you.
AI tuned to your business
AI behavior can now be customized per organization. Your assistant, your rules.
An AI that remembers more
The assistant now considers more than twice as much conversation history when replying, for noticeably more coherent long conversations.
Faster inbox, guided start
Big inbox speed-ups for busy teams, plus a new onboarding guide for first-time users.
Early June 2026
Every AI reply, reviewed before it's sent
A new automatic review layer checks AI-generated responses for quality before they ever reach your customer.
A safer inbox
Built-in content moderation screens incoming messages and blocks abusive content automatically.
Know how you did
Send customers a survey when a conversation closes. Satisfaction measurement, built right into the platform.
Insights at a glance
A new insights bar above every conversation surfaces sentiment, summary, and key stats without opening a panel.
A fresh new look
New typography across the entire app for a cleaner, more consistent reading experience.
May 2026
See how conversations evolve
HabariChat keeps a history of AI analysis snapshots per conversation, so you can compare sentiment and insights over time, not just the latest read.
A web-chat widget that matches your brand
Let AI generate a widget theme from your brand's look, then fine-tune it from your integration dashboard.
Meet Reports
A brand-new analytics area with charts for channel activity and performance. See how your conversations are trending at a glance.
Upload documents, keep working
Knowledge-base documents process in the background, and multi-page PDFs are read in parallel, so even large files are ready in a fraction of the time.
Share photos and files, get smarter replies
Customers can send images and attachments in any conversation, and the AI reads them too, answering with full context.
Marketing and support, one thread
Campaign messages can appear right inside the customer's conversation, so your agents always see the full story.
Quality you can measure
Every AI reply is scored across multiple quality dimensions, the foundation of continuous AI quality control.